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Plan Your Adventure :: Frequently Asked Questions

Frequently Asked Questions

Will I see every animal?

Our habitats are designed to be as naturalistic as possible, because that’s best for the animals. Sometimes, that means they will find a secluded place to rest, so they won’t be easily visible. Different animals also are more active at various times of the day.


How do I get to the Zoo?

We are located at 650 South R.L. Thornton Freeway in Dallas.

Via car: Exit at Marsalis Avenue from Interstate 35E. Our main entrance is located by the tall giraffe statue, on the northbound access road of I-35E.

Via DART: Take the DART (Dallas Area Rapid Transit) RED LINE to the Dallas Zoo Station.


When are you open?

The Zoo is open every day except Christmas. Hours are 9 a.m. to 5 p.m. during spring and summer and 9 a.m. to 4 p.m. during fall and winter.

Special note: We want your visit to the Dallas Zoo to be enjoyable. Please note that during the spring months, many schoolchildren visit the Zoo on field trips. Most schools visit in the morning, so the Zoo is less crowded in the afternoon.


What is the cost of admission and parking?


$17 (adults age 12-64)
$14 (youth age 3-11)
$14 (seniors age 65 and up)
FREE (children 2 and under)
FREE (Dallas Zoo members)

Parking: $10 per car; FREE for Dallas Zoo members

Penguin Days (January-February)

$8 (age 3 and up)
FREE (Dallas Zoo members & children 2 and under)

The Zoo accepts cash and credit/debit cards with a matching photo ID.


Do you have gift certificates for sale?

Yes! When you give a Dallas Zoo gift certificate, you’re supporting our vision of Creating a Better World for animals. The recipient of your gift can choose to redeem it for general admission tickets to the Zoo, education experiences, or a Dallas Zoo membership. Learn more, and purchase a gift certificate HERE.


What rental items are available?

You may bring your own strollers and wheelchairs, but they also are available to rent. Our costs:

Single stroller: $9
Double stroller: $13
Manual Wheelchair: $15
ECV: $27
ECV w/ canopy: $35

Rentals are subject to availability and are rented on a first-come, first-served basis at the Gift Shop, located just inside the front gate. Call 469.554.7462 for more information.


May I bring pets into the Zoo?

For the safety of our animals and yours, the Dallas Zoo does not allow pets on the grounds. ADA compliant service animals are permitted.


May I bring my own food and drinks?

Guests may bring their own food and drinks, although glass items, alcoholic beverages and single-use disposable straws are not permitted. There are no facilities available for food or cooler storage. We have several restaurants and food and beverage carts on the grounds with a wide selection of healthy, affordable menu items.


May I bring a weapon to the Zoo?

No. Under state law, the Zoo is considered both an amusement park and an educational institution, so concealed weapons aren’t allowed, even for licensed holders of concealed handgun permits.


May I bring a drone or a scooter?

Neither drones or scooters are allowed in the zoo, for the safety of guests and animals.


What is the smoking policy at the Zoo?

To reduce exposure to secondhand smoke to our guests, animals and staff and ensure a good experience for all guests, smoking and vaping will not be allowed inside the Dallas Zoo. Guests may smoke only in designated areas, which are located more than 25 feet from both the Main and South entry gates. Hand stamps will be provided to ensure easy re-entry. Should you observe a guest smoking, please report it to a Zoo employee and we’ll address the situation.


Are commercial photography and videography allowed?

Wedding and portrait photography is allowed at the Dallas Zoo.  Fees are charged by the hour. People intending to take photos/film/video for commercial purposes at the Dallas Zoo or the Children’s Aquarium at Fair Park must submit a request in writing to the DZS Marketing Department before the date of the intended photo shoot. For a detailed photography policy, visit our website.


May I leave and come back in?

We prefer to limit in-and-outs, but you may return to your vehicle if you forgot something you need.


If my membership is expired, do I have to pay for parking?

Yes. Only current Dallas Zoo members with a valid membership card and ID receive free parking.


Are there baby-changing stations?

Yes, in every set of restrooms.


Does the Zoo have a nursing room?

The Comfort Station (located in the Guest Services building next to the gift shop) is available for nursing mothers and includes power outlets for pumping mothers.


Where can I find family restrooms?

Family restrooms can be found in ZooNorth in the Wonders of the Wild Amphitheater. An additional family restroom is available in Simmons Safari Base Camp in the Giants of the Savanna.


Are there water fountains?

Yes, located in various areas of the Zoo.


Can you feed the animals?

Our animals are on special diets, so outside food is not permitted for feeding the animals. Guests may purchase special items from the Zoo to feed the giraffes, lorikeets and the birds at Travis & Zach’s Birds Landing.


Are shoes required?

Shoes are strongly recommended for all Zoo guests. A badly stubbed toe or other injury could ruin your visit!


How can I volunteer at the Zoo?

We love our volunteers! Visit our volunteers page to see our adult and youth volunteer opportunities. 


Helpful Tips brought to you by our generous sponsor!